Support Engineer

Backend Engineering · Birmingham, Alabama
Department Backend Engineering
Employment Type Full-Time
Minimum Experience Mid-level

Support Engineer

Want to work at a fast-growing and award-winning fintech company? In our first two years, we’ve nearly tripled headcount and added two new asset classes to our cutting-edge platform for financial advisors. As a cloud-based company, we transitioned seamlessly into a socially-distanced workforce in 2020 and, with a pace that hasn’t slowed, we’re on the lookout for smart, passionate, and collaborative talent to join our remotely connected team.


Job Description

 

As a SIMON Support Engineer, you will play a critical role in the operation of one of the largest and most sophisticated risk-managed products platforms existing today. We are looking for talented and detail-oriented support engineers who are passionate about technology and client experience. As a part of this role, you will work with both external and internal clients to triage, troubleshoot, and guide the resolution of technical issues that are raised. This is a role for people who are looking for an exciting, dynamic environment interacting with both the world’s leading financial institutions and top tier engineering and sales colleagues. We’re looking to invest in this team and someday there may be leadership opportunities for the right person.

 

Responsibilities

 

  • Be the frontline engineering support presence when technical issues arise
  • Record and manage issues in Jira for reference of your team and others
  • Work with our sales support team to ensure clients are receiving timely help
  • Quickly become an expert on the ins and outs of our software platform and our business
  • Troubleshoot technical issues to the best of your ability using your engineering skills
  • Escalate issues beyond your ability to fix to the proper engineering team and resolve together
  • Monitor our dashboards and logs to ensure site health and debug issues
  • Give phone support to external clients when needed

 

Minimum Qualifications

 

  • Previous experience of some sort with software development
  • Excellent verbal and written communication skills
  • Ability to be highly organized and not let anything slip through the cracks or get delayed
  • Solid understanding of web technologies, HTTP, and web browser developer tools
  • Understanding of basic computer networking concepts and troubleshooting
  • Availability to quickly respond to issues from 8am – 6pm ET during market operations
  • Ability to investigate technical issues and either resolve or know the right team to redirect to
  • Positive, constructive, friendly, and solution-oriented attitude

 

Preferred Qualifications

 

  • Experience with at least one modern programming language
  • Previous professional experience in a support focused role
  • Knowledge of modern cloud infrastructure services
  • Understanding of Windows and common technical issues

 

Bonus Qualifications

 

  • Knowledge of JavaScript, Scala, Python
  • Experience with AWS, Gitlab CI
  • Some financial literacy



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  • Location
    Birmingham, Alabama
  • Department
    Backend Engineering
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level